Frequently asked
questions

No. You can book a consultation, a check-up or a single investigation directly.

Medical services and laboratory work are billed through basic insurance depending on the indication. Infusions without a medical indication and aesthetic treatments are self-pay. With supplementary insurance it is worth asking: cover differs from policy to policy.

For iron infusions it is mandatory: iron should only be replaced when a deficiency is documented. For the other formulas we decide together in the consultation. The CHF 150 for the blood analysis is credited against a subsequent infusion.

Yes, anywhere in Switzerland. Outside Switzerland please ask us first. From four people onwards there is a 10 % group discount.

Yes, up to 48 hours beforehand, over a weekend up to 72 hours. Use the link in your confirmation email, or write to us. Later than that, the booked treatment or at least CHF 100 is charged, and that applies to free consultations too.

Invoices for medical treatments are due within 10 days, for cosmetic treatments within 30 days. Larger amounts can be paid in instalments over up to 48 months at 0 % interest, handled by MF Group AG.

No. We do not carry out medical treatments on minors.

Twelve months from the date of issue unless something else is stated on it. Vouchers are personal, cannot be transferred and are not paid out in cash.

Within 14 days after the treatment a follow-up is free. From day 15 to day 30 we charge half the price, after that the full price. We look at the result together at the right moment anyway: botulinum toxin needs about fourteen days to settle.